Reach out to your customers at the right time to gather reviews and grow the brand’s reputation online.
Customers buy from brands that they perceive as reliable and credible. No doubt, trust is crucial for converting customers, so actively building and maintaining it is essential. Customer reviews play a key role in strengthening trust and establishing online authority.
However, manually handling tasks such as engaging with customers to collect reviews, responding to them in a timely manner, addressing concerns, and managing the business’s online reputation can take a lot of time and effort.
The all-new SocialPilot Reviews simplifies and streamlines the process of requesting and collecting customer reviews through automated drip email and text campaigns. It offers an efficient way to engage with customers and gain insights into the ways to serve them better from a unified tool.
From creating brand profiles and linking review platforms to configuring campaigns and workflows, the tool supports every step towards growth and success.
Here’s a breakdown of what SocialPilot Reviews brings to the table with its suite of features:
- Brands: Manage multiple brands within the tool to generate reviews at scale while ensuring consistency and efficiency across different segments of your business.
- Location: Connect each location to its specific Google Business Profile or Facebook page to focus on each location or storefront of your business separately, contributing to the success of your business as a whole.
- Contacts: Add contacts manually or in bulk to get better reviews by reaching out to the right customers at the right time, which can really help in business growth.
- Campaigns: Send out personalized review requests via email or SMS, set daily contact limits, customize messages with your branding, and automate follow-ups to have a steady flow of reviews and improve your online presence.
- Reviews: Check, reply to, and interact with customers from a unified interface, simplifying the process of review management and ensuring an active online presence.
- Feedback: Collect direct feedback from customers, whether positive or negative, to gain actionable insights and make informed improvements.
- Integrations: Integrate third-party platforms like Twilio for SMS to ensure your review requests reach customers directly on their mobile devices.
A strong and positive online presence, built through customer reviews and high ratings, is a magnet for new customers. When potential customers see positive reviews from satisfied customers, they are more inclined to trust the brand and consider purchasing its products or services.
Take control of the business narrative and let the authentic voices of satisfied customers advocate for your credibility and reputation. Read the help documentation for more insights into the product and its features.
